We know that your privacy is very important to you. VSS International Limited (VSSI) is committed to protecting your privacy. We comply with the legal requirements of the Data Protection Act 1998, to protect any information we collect, store and use about you.

If you have any queries about this privacy policy, please contact the Data Protection Officer at info@vss-international.com or by post at Data Protection Officer, VSS International Limited, Romy House, 163-167 Kings Road, Brentwood, CM14 4EG Tel: 01277 236200

We have a set of guiding principles which govern how we use the information that we collect about you on this website.

These principles are:

• We use information about you to help us improve our website.
• You have control over the information that we hold about you and who is allowed to see it and how it is used.
• We will not use your information for any other reason unless you specifically allow us to by choosing to select the opt in boxes on our registration form.
• We take all reasonable care to safeguard your information through security policies and secure business processes.

LEGAL REQUIREMENT

VSSI will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information.

In almost every case the legal base will be one of the following:

Consent: For example, where you have provided your consent to receive information from us whether that is on-line, via the mail, via telemarketing or in a face to face meeting. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link in any email we send you or by calling us or by sending the request by mail.

Performance of a contract with you: For example, servicing of installed furniture, maintenance of warranty on purchases and maintenance of tender agreements.

Telephone calls/ emails to VSSI – for example, to arrange a meeting with a sales representative, confirm the booking of installations and visits.

3rd Party – when we need to use your contact details to pass on to the third party as part of our contractual obligation to you or installations.

Compliance with law: Where we are subject to a legal obligation and need to use your personal information to comply with that obligation.

WEBSITE

VSSI will only process your personal information for the following purposes:

• to provide you with the information, products and services you have requested and send you marketing and advertising materials when requested via our subscribe/contact forms;
• to authenticate website access; for system administration purposes and internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes in relation to our website;
• to distinguish you from other users of our website for your log-in details and password recovery;
• to monitor your use of our website to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
• to provide customer support and ensure we provide a good level of customer service via contact forms and live chats;
• to tailor our products, services and marketing or advertising so that it is relevant to you (both on our website and on third party websites, including third-party social media platforms); to notify you of any changes to our services;
• to enable visitors to set up meetings with sales and client services; for security and fraud prevention; to ensure that our website is safe and secure; and
• to comply with applicable laws and regulations

COOKIES

A cookie is a small text file that is saved to the hard drive of your computer when you use a website.

We employ a number of cookies on our websites in order to enhance the user experience and ensure that we are able to provide the relevant content that our visitors expect. To do this we use a combination of session and persistent cookies. Persistent cookies are cookies that stay on your computer permanently until you “manually” delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.

WHERE AND HOW WE KEEP YOUR DETAILS

VSSI employs a high level of technology and password/access policies to keep your personal details secure.

WHERE:
Personal information that we collect will not be transferred to and stored at a destination outside the European Economic Area (the “EEA”), when the set countries have less strict, or no data protection laws when compared to those in Europe. Whenever we transfer your information as described in the paragraph above, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” and the EU-US “Privacy Shield”) to ensure your information is subject to adequate safeguards in the recipient country.

HOW:
We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted subject to legal requirements. Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will flag your record as unsubscribe, but keep your record to use for suppression from future direct marketing unless you specifically tell us not to. All personal data is monitored and protected by secure password systems and internal company confidentially clauses.